FAQs

Long Island Marriott is the official hotel of NYCB LIVE, home of the Nassau Veterans Memorial Coliseum. For rates and reservations please call 516.794.3800 or visit longislandmarriott.com.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum
1255 Hempstead Turnpike
Uniondale, New York 11553

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum is easily accessible from J.F.K. International Airport and LaGuardia Airport. You’ll find directions on our Getting Here page.

For safety, and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the Usher/Ticket Takers in your section to your assigned ticketed seat and refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed for the safety of all guests.

The sale and service of all alcoholic beverages will cease one hour prior to the end of each session.

Alcohol service can also be discontinued at the discretion of management.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

• NYCB LIVE reserves the right to deny entry to guests who appear to be impaired
• Alcoholic beverages will not be served in containers larger than 24 ounces
• There shall be a maximum limit of two alcoholic beverages sold to each guest, per purchase, per valid ID
• All guests who appear to be younger than the age of 30 will be asked to show positive identification prior to being served alcoholic beverages
• Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo, Canadian Driver’s License and Mexican Consular Card
• NYCB LIVE reserves the right to eject anyone under the age of 21 who is observed to be in possession of, or consuming alcohol on the premises
• Ejected individuals may also be subject to prosecution
• NYCB LIVE or its food and beverage concessionaires will implement ongoing responsible alcohol management T.E.A.M (Techniques for Effective Alcohol Management) training sessions for its serving staff
• Guests in a suite are prohibited from removing bottles, cans and/or glasses from the suite
• Guests must discard alcoholic beverages prior to exiting the building

Animals are not allowed in NYCB LIVE, home of the Nassau Veterans Memorial Coliseum; however, an exception is made for leashed, harnessed, and housebroken Service Animals. Please be advised NYCB LIVE reserves the right to exclude Service Animals which act in “out of control” manners. If a patron plans on bringing a service animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum has ATM machines available at various locations in the arena.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location.

Baby changing tables are located in restrooms throughout the arena.

Baby bags, plastic bottles, and formula are permitted into the building.

Bags must be 18”x14”x10” or smaller to be permitted into the building. Oversized bags (i.e. backpacks, suitcases, beach bags, etc) will be prohibited from entry into the arena. Guest are encouraged to leave these items in their car.

Guests who are seeking access backstage and/or to the event level may do so only with the proper credentials. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware that we require guests to refrain from accessing their seats until a changeover. This policy enables guests to enjoy an unobstructed view of the game.

Guests are welcome to bring their personal binoculars for most events at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum.

Tickets and information for​ NYCB LIVE, home of the Nassau Veterans Memorial Coliseum events are available online by visiting our Ticketmaster Box Office page.

To purchase tickets​, please visit www.ticketmaster.com or call 516.744.6310.

Please note the Ticketmaster Box Office closes approximately 1 hour before the estimated end time of the event and will not be available to handle will call or ticketing issues.

Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted inside NYCB LIVE, home of the Nassau Veterans Memorial Coliseum at any time. Video recording devices, audio recording devices, monopods, bipods and tripods are also not permitted. Video recording on any device and/or flash photography is prohibited at all times.

No ticket holder or spectator may continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion for any commercial, betting or gambling purpose). The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly credentialed media, tournament vendors and tournament staff when used in the performance of their duties.

In the rare event that an NYCB LIVE, home of the Nassau Veterans Memorial Coliseum event is cancelled or postponed, please visit the specific event page or email guestservices@bse.nassaucoliseum.com for more information.

Children under the age of 24 months may enter NYCB LIVE, home of the Nassau Veterans Memorial Coliseum free of charge, but must share a seat with an accompanying ticketed adult. Any child over the age of 24 months will require a ticket to enter the arena and must occupy their ticket seat only.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum does not provide an area to check coats or personal belongings. NYCB LIVE is not responsible for any property that is lost, stolen, or damaged.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court/stage will be immediately ejected from the venue.
• Guests will not smoke in the venue. NYCB LIVE is a non-smoking venue and property.
• Guests will be required to wear a shirt and shoes at all times for their own safety. NYCB LIVE management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member or anonymously through our texting system.

Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!

During an event, guests are recommended to express any compliments, comments, or concerns at our Guest Services Center or with any Guest Services employee. After an event, please email guestservices@bse.nassaucoliseum.com to give feedback.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum offers a wide variety of food and beverage items for our guests’ enjoyment. We are proud to offer gluten-free and kosher options. No outside food or beverages will be allowed. Please see Long Island Taste for some of our offerings.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum Guest Services welcomes all feedback, questions, and concerns from our guests. To contact us via email, contact guestservices@bse.nassaucoliseum.com. Most emails will receive a return reply within 48 hours.

Please visit our Getting Here page for assistance in traveling to NYCB LIVE, home of the Nassau Veterans Memorial Coliseum.

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

• Standing on chairs
• Placing children on shoulders
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• “Mooning” or exposing private body parts
• Interference with or delay of the game/event
• Violation of NYCB LIVE’s event policies
• Violation of the local, state, and federal laws and statues
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play, court, stage or backstage areas without permission
• Throwing, discharging, or launching any liquid substance or objects
• Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise
• Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against the players, referees, or performers

The doors will open one hour prior to the event start time unless otherwise indicated.

All guests in attendance are required to wear a shirt, shoes, and appropriate lower coverings at all times for their own safety.​ NYCB LIVE, home of the Nassau Veterans Memorial Coliseum management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

All guests entering the arena are subject to security screening, visual inspection, and bag inspection conducted by NYCB LIVE, home of the Nassau Veterans Memorial Coliseum Security personnel. Security screenings are designed to detect prohibited items from entering the venue.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum has family restrooms available around the arena.

Trained Emergency Medical Technicians (EMT) personnel are available to assist any guest in need at every event at​ NYCB LIVE, home of the Nassau Veterans Memorial Coliseum. Please see a Guest Services or Security employee for directions to the Paradocs First Aid room(s).

In addition, NYCB LIVE is equipped with Automatic External Defibrillators (AED). Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance. These devices are located at the Paradocs First Aid location(s).

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of NYCB LIVE, home of the Nassau Veterans Memorial Coliseum and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building.

Please visit our Concessions page for information on food and beverage services. Guests may not bring food and/or beverage items into the arena during events.

Glass bottles or metal canisters are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. The Guest Services Center will not check-in or store any food or beverage items. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact a Levy representative.

We are proud to offer gluten-free food options at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum events. For more information, please contact Levy Restaurants.

For information regarding Group Sales Ticketing please call 516.231.4848 or email tickets@bse.nassaucoliseum.com.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please refer to our Code of Conduct.

The Guest Services Center is located on the main floor of the arena next to the Ticketmaster Box Office. This center is designed to provide information to guests with questions, concerns, or issues during NYCB LIVE, home of the Nassau Veterans Memorial Coliseum events. In addition, the Guest Services Center will provide assistance to guests with disabilities (see Disabled Services A-Z Guide).

Guests may contact the nearest Usher or Security Officer if there is a spill or housekeeping concern during an event.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum reserves the right to deny entry to visibly impaired guests. Any impaired guest causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

To purchase tickets to an event from an international location, please visit www.ticketmaster.com. Tickets purchased internationally will be available for pick up on the day of the event at will call only. International tickets will not be mailed.

Free Internet/Wi-Fi access is available to all guests at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum events.

Laptops or any type of personal computers or tablets will be admitted inside of the NYCB LIVE, home of the Nassau Veterans Memorial Coliseum, however; guests are not permitted to use these items inside of the seating bowl to ensure that guests are not disturbed in surrounding areas. These items may be used in personal suites or around the concourse areas of the building.

No ticket holder or spectator may continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion for any commercial, betting or gambling purpose). The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly credentialed media, tournament vendors and tournament staff when used in the performance of their duties.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum has an exclusive concessionaire agreement with Levy Restaurants. Levy Restaurants, founded in Chicago in 1978, is recognized as one of America’s fastest growing and most critically acclaimed restaurant companies, and is the leader in premium sports and entertainment dining. Levy was recently named one of the 10 most innovative companies in sports in the world by Fast Company magazine. The company’s diverse portfolio includes award-winning restaurants such as James Beard Award-winning Spiaggia in Chicago, Fulton’s Crab House, Portobello and Wolfgang Puck Grand Café at Walt Disney World Resort, renowned sports and entertainment venues like Churchill Downs in Louisville, STAPLES Center in Los Angeles, and American Airlines Arena in Miami, and events including the Super Bowl, World Series, US Open Tennis Championships, Kentucky Derby, NHL and NBA All-Star Games and the GRAMMY® Awards.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum and Levy Restaurants is proud to introduce Long Island Taste. Our goal is to provide a culinary program with a familiar local flavor, ranging from recently launched operations that have built buzz with their modern twist on retro classics to the tradition-rich institutions that have shaped the local dining scene and become synonymous with Long Island. If you have any questions or inquiries, contact LITaste@bse.nassaucoliseum.com. Some of the options are:

• Cabo, A Taste of Mexico
• Greekrave Express
• Smoking Al’s BBQ
• Roast Sandwich House
• Grilled by PFD
• Nathan’s Famous
• Umberto’s
• Vincent’s Clam Bar

Lost children/guests should be directed to our Guest Services Center. The employee will immediately notify a supervisor that they have received a report of a lost or missing child, and the supervisor in turn, will immediately notify the Security Command Center and all other departments. Parents looking for a lost child should contact the nearest Guest Services employee or Security Officer. For safety reasons, NYCB LIVE, home of the Nassau Veterans Memorial Coliseum is unable to make in-arena announcements for lost children or guests.

All lost and found items are taken to the Guest Services Center during events, located on the concourse near the Ticketmaster Box Office. During an event, guests should visit the Guest Services Center to inquire about lost items. After an event, contact Lost and Found at lostandfound@bse.nassaucoliseum.com with a description of the item and the date the item was lost. NYCB LIVE, home of the Nassau Veterans Memorial Coliseum management assumes no responsibility for items lost.

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Merchandise will be available for all events held at NYCB LIVE, home of the Nassau Veterans Memorial Coliseum.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum does not process meet and greet requests. Please contact the individual team or artist through their website.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum has paid parking available for events. For more information please visit our Ford Parking Lot page.

The following is a partial list of prohibited items that are not permitted inside the venue. NYCB LIVE, home of the Nassau Veterans Memorial Coliseum Management reserves the right to prohibit other items as deemed necessary.

• External flash camera units
• Interchangeable/detachable camera lens
• Audio/video recording devices
• Tripods/monopods
• Laser pointers
• Illegal drugs/substances
• Noisemaking devices
• Fireworks
• Flashlights
• Optical illusions
• Signs, flags, banners larger than 11”x17”
• Balloons
• Unapproved pamphlets, handouts, ads
• Patrons without shoes or shirts
• Flowers unless allowed by tour production
• Signs, posters or garments with explicit language, profanity, or derogatory characterization directed toward any person
• Poles/signs affixed to poles
• Outside food or beverage
• Alcohol
• Oversized bags or backpacks
• Beach balls or projectiles
• Skateboards/rollerblades
• Cans or bottles
• Pointed-tip umbrellas
• Cans or bottles
• Pets other than service animals
• Coolers or ice chests
• Glass/metal/plastic containers
• Masks
• Vendors are prohibited from selling food/candy, beverages, animals, weapons (knives – including decorative, guns, etc), alcohol, or hazardous/flammable items.

NYCB LIVE, home of the Nassau Veterans Memorial Coliseum has a “No Re-Entry” policy for all events.

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras/camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises or left with the Guest Services Center during the event.

Restrooms are located on every level of the arena.

For safety purposes, all guests entering NYCB LIVE, home of the Nassau Veterans Memorial Coliseum will be searched and have their belongings scanned. NYCB LIVE reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from NYCB LIVE.

Unless otherwise specified by teams and/or event officials/management, NYCB LIVE, home of the Nassau Veterans Memorial Coliseum welcomes guests bringing small signs, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:

Item must be related to the event
Item may not be attached to a stick/pole
Item may not obstruct any sponsors/advertisers signage
Item may not be hung, attached, or displayed on any part of the building
Item may not contain or display obscene/offensive language and/or pictures, as determined by NYCB LIVE management
Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by NYCB LIVE management
Items may not contain any website or advertising materials

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Usher/Ticket Taker or Security Officer, or call 877.A.THREAT (877.284.7328).

Smoking is not permitted in the arena at any time. The immediate area around the arena is also a non-smoking campus. Additionally, electronic smoking devices are not permitted to be used inside the building. There is no re-entry.

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles, and on chairs is strictly prohibited.

Guests are encouraged not to bring strollers to the arena. Strollers are not permitted in the seating sections of the arena due to potential safety hazards, however; guests are encouraged to leave their strollers in their car in our parking lot. Strollers are allowed in suites.

Please contact our Ticketmaster Box Office for information regarding ticket pricing and availability. NYCB LIVE, home of the Nassau Veterans Memorial Coliseum has multiple options available for ticket delivery including mobile ticketing.

Ticketmaster account holders who are unable to print tickets prior to entering the event can visit the Box Office for further assistance. The Ticketmaster Box Office will not print tickets for guests who purchased through a third party ticketing vendor.

No ticket holder or spectator may continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion for any commercial, betting or gambling purpose). The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly credentialed media, tournament vendors and tournament staff when used in the performance of their duties.

To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchases through authorized outlets only. NYCB LIVE, home of the Nassau Veterans Memorial Coliseum will not be responsible for validating tickets that were not purchased through an authorized outlet.

Uber is the official rideshare partner of NYCB LIVE, home of the Nassau Veterans Memorial Coliseum, offering event attendees the best way to get to and from the venue at an affordable price.

Use code NYCBLIVE2017 for $20 off your first ride. Valid in the U.S. only. New Users only. Expires July 10, 2018. Sign up to ride here.

Water/drinking fountains are located on all levels throughout NYCB LIVE, home of the Nassau Veterans Memorial Coliseum.

Will call is available for pick up at the Ticketmaster Box Office located at the Main Entrance. The Box Office will not accept third party will call. Please note the box office closes approximately one hour before the estimated end time of the event and will not be available to handle will call or ticketing issues.